Incident data exchange. Outage and anomaly detection. Automated partner notifications.
One connection. Shared context. Smarter response.
Critical information exists, but it's disconnected, delayed, and left for dispatchers to piece together by phone. Resilient Link connects CAD, call handling, neighboring ECCs, utilities and local government, so the right context reaches the right people at the right time.
Built on NENA EIDO and EDXL-RM from day one, not bolted on. One hub replaces a tangle of point-to-point CAD integrations.
Every exchange flows both ways, and field-level redaction means each agency shares exactly what it chooses, with whom it chooses.
Developed under a U.S. DHS SBIR contract and built by 9-1-1 insiders who understand the floor.
Exchange incidents CAD-to-CAD with neighboring ECCs for transfers and mutual aid, catch carrier and network outages before the calls stop, and hand routine call-arounds to utilities, public works and tow off to automation.
A pole down or wires across the road becomes a ticket in your outage system automatically, and your de-energization and restoration status flows straight back to 9-1-1. Fewer calls into your call center, safer scenes for responders.
Bring flooding, road hazards, streetlight outages and 3-1-1 service requests into the same picture as 9-1-1, so city managers and emergency directors coordinate from a single source of truth.
Know when emergency activity is unfolding near your substations, sites and crews. Location-aware alerts from public safety keep your security teams and field workers situationally aware.
The Stanley Cup was in Boston, and a week of standards work had us debating who plays center. Our take: the Incident Data Exchange, passing the right data to the right agency every time.
Returning from the blistering heat at APCO 2026 in San Antonio thinking about the expansive interest in the Emergency Incident Data Object (EIDO) and incident data interoperability.
This year’s NENA conference answered a question the industry has been asking for years: EIDO adoption is happening. Here’s what vendors, PSAP leaders, and standards participants told us at our booth.
On a recent visit, a major county 9-1-1 center reiterated the importance of sharing data with external infrastructure providers, especially…
The utility industry is currently undergoing seismic transformation driven both by the impact of severe weather and shifting demands on…
EIDO, Emergency Incident Data Object, is a JSON-based standard protocol for conveying emergency information across internal and external Next-Generation 9-1-1…
Get a walkthrough and see the platform run on your kind of incidents and your partner organizations.
Stand up a focused pilot mapped to your workflows and contacts. No rip-and-replace; it works alongside your CAD.
Roll out with your team and start tracking the time returned to your dispatchers and the disruptions caught early.
In 9-1-1, “good enough” is never enough. Resilient Link takes the busywork off your dispatchers and the blind spots out of your network – so you can stop reacting to outages and manual call-arounds and start getting ahead of them.
